Privacy policy
This policy explains how Dartford Removals ("we", "us") handles the personal information you provide when you get a quote, contact us, or otherwise use this website. We are the data controller for that information and we take its protection seriously.
What we collect
When you get a quote or contact us, we collect the details you choose to give us, which typically include:
- Your name, email address and phone number
- Your pickup and destination addresses
- A moving date, if you provide one
- Any notes you add about your move
We also collect limited technical data (such as anonymised analytics about how the site is used) to help us keep the website working well.
How we use it
- To prepare and send you a quote and plan your move
- To communicate with you about your enquiry and your move
- To provide the removals or storage services you ask us for
- To meet our legal and insurance obligations
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Who we share it with
We share your details only with the people needed to carry out your move — for example our crew and, for an international move, the partners and customs agents handling the destination leg. We also use trusted service providers (such as our website, email and analytics tools) who process data on our behalf under appropriate agreements.
How long we keep it
We keep your information only for as long as we need it to provide our services and to meet our legal and insurance obligations, after which it is securely deleted.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, and to object to certain uses. To exercise any of these rights, email us at hello@dartfordremovals.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
Cookies & analytics
This site uses a small amount of analytics to understand how visitors use it, in aggregate. You can control cookies through your browser settings.
Contact
Questions about this policy or your data can be sent to hello@dartfordremovals.uk.